The Operations Support Coordinator provides administrative and operational support by processing and maintaining work orders, reviewing order fulfillment documentation, processing item receipts, and supporting general office and operational activities. Work order processing serves as the primary responsibility of this position, with Order Fulfillment QA and Item Receipt serving as secondary support functions.

This position requires strong attention to detail, accuracy, organization, and the ability to follow established processes while recognizing when discrepancies or concerns should be escalated. The Operations Support Coordinator works collaboratively across departments and participates in cross-training to provide additional departmental support and coverage as needed.

Essential Duties and Responsibilities:

Work Order Processing – Primary Responsibility

• Review work orders and custom tags for completeness and accuracy.
• Create, release, and maintain work orders within NetSuite.
• Assign appropriate work centers and production routing according to established processes.
• Process material issuance, work order completions, and work order closeout activities.
• Maintain accurate and current work order records within NetSuite.
• Identify and investigate routine work order discrepancies and escalate issues when additional review or guidance is required.
• Follow established work order procedures and maintain supporting documentation as required.

Order Fulfillment QA – Secondary Responsibility

• Review fulfillment documentation for accuracy and completeness.
• Reconcile fulfillment documentation against quantities entered in the applicable system.
• Identify and assist with resolving discrepancies before invoice generation.
• Escalate discrepancies or concerns that cannot be resolved through established processes.

Item Receipt – Secondary Responsibility

• Process item receipt transactions in NetSuite based on receiving documentation provided by the Shipping & Receiving team.
• Review receiving documentation for accuracy and completeness before processing transactions.
• Assist with identifying and resolving routine receiving discrepancies.
• Escalate discrepancies requiring additional review or correction.

General Office & Operational Support

• Provide general administrative support, including filing, mailing, document preparation, and data entry.
• Support special projects and operational initiatives as assigned.
• Participate in cross-training opportunities to support departmental coverage and business continuity.
• Provide support to other departments as workload and business needs allow.
• Maintain organized and accurate records and documentation related to assigned responsibilities.
• Perform other duties and responsibilities as assigned to support departmental and operational needs.

Superior Roof Metals is hiring a Driver. This role involves unloading shipments, organizing materials, picking and delivering orders to local customers, and maintaining company vehicles and equipment. The ideal candidate will have a valid California Driver's License, a safe driving record, and the ability to lift up to 50 pounds. The ideal candidate will have strong organizational skills, a commitment to customer service, and the ability to safely operate warehouse machinery and delivery vehicles.

Essential Duties and Responsibilities:

• Unload shipments from company production facility
• Store/organize material at warehouse
• Confirm accuracy of shipment
• Pick orders for local customers and load onto flat bed
• Deliver orders to local customers
• Maintain company vehicles (including forklift) in good, working condition
• Review deliveries with customers and have them sign shipping documents
• All associated paperwork
• Provide the highest level of customer service to all company customers
• Deliver orders in a timely manner
• Maintain complete professionalism at all times
• Lift, carry, and handle materials up to 50 pounds
• Perform physical tasks such as kneeling, bending, squatting, and walking in the warehouse
• Operate a forklift (Certification required. company will assist the right person.)
• Operate a 24-foot gated truck
• Provide company support in the machine shop as needed

We are looking for a machine operator to join our San Jose, CA location. The Fabricator plays a critical role in the operation and maintenance of machinery in our sheet metal manufacturing plant. This position is responsible for ensuring smooth production operations across a range of metal products, maintaining product quality, and adhering to safety standards. 

Essential Duties and Responsibilities:

• Operate various metalworking machinery such as presses, shears, and roll formers.
• Set up equipment for production runs and make necessary adjustments to ensure optimal performance.
• Monitor machine operations and production processes to meet quality and quantity targets.
• Perform quality control checks on finished products to ensure adherence to specifications.
• Conduct routine maintenance and troubleshooting of machines to prevent downtime.
• Follow all safety guidelines and use appropriate personal protective equipment (PPE).
• Maintain accurate records of production activities, including materials used and machine performance.
• Assist with receiving, inspecting, and organizing materials.
• Collaborate with team members and supervisors to ensure efficient production processes.
• Participate in continuous improvement initiatives for safety, quality, and productivity.

Superior Roof Metals is hiring a Shipping & Receiving Associate in San Jose, CA. This role involves loading and unloading shipments, organizing materials, accurately pulling and preparing customer orders, and ensuring proper documentation. The ideal candidate should have warehouse experience, forklift certification (or willingness to be trained), strong attention to detail, and the ability to lift up to 50 pounds.

Essential Duties and Responsibilities:

• Unload/ load shipments.
• Store/organize material at warehouse.
• Confirm accuracy of shipment.
• Pick orders for local customers and load.
• Review will calls with customers and have them sign shipping documents.
• All associated paperwork.
• Provide the highest level of customer service to all company customers.
• Pull orders in a timely manner.
• Maintain complete professionalism at all times.
• Lift, carry, and handle materials up to 50 pounds.
• Perform physical tasks such as kneeling, bending, squatting, and walking in the warehouse.
• Operate a forklift (Certification required. company will assist the right person.)
• Involvement in special assignments not limited to ONLY order pulling.
• Label all pulled materials with work order number, when is required for jobsites sometimes the job name can be written in the material.
• Package all the materials so it can be safely loaded.
• Confirm all orders match the schedule before loading the trucks.
• Directly responsible for filling out the pick list as well as ensuring that the information is accurate.
• Works with other departments (production, customer service) to resolve problems.